Catherine White has posted the first two chapters of her thesis, which is about how to deal with difficult people in a conversation without shutting them out. Fascinating question and a provocative opening.

I’m particularly interested since I’ve already drafted a chapter of Too Big to Know that argues that we over-estimate the value of diversity in conversations; conversations require vast amounts of homogeneity and can only tolerate a smidgeon of diversity. (Of course, that smidge is crucial.)